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Job Postings

Job Opportunities

The following is a listing of various job openings that are currently available.

R202333394: Customer Retention Representative

Position Summary:

Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us.

Through building meaningful relationships through each customer interaction, you’ll be able to retain, upgrade and/or add new services.

If you are looking for a challenging yet rewarding career where you’ll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we’re hiring a Customer Retention Representative.

The Customer Retention Representative is a full-time position currently working in the office. Upon completion of training and ramp-up period, there is a possibility to have flexible hybrid / work from home options long-term, based on business needs. Call center hours of operation are 5am – 8pm, Mon – Fri and 6am – 6pm, Sat; shift schedule will be determined at time of hire and subject to change.

As part of a customer loyalty driven team, highly motivated individuals could receive a targeted annual amount of $53,763. This reflects the fulltime hourly base rate of at least $16.04 and target commission is $1,700 a month. There is potential to earn up to and beyond $70,000 annually as a high performer. Employees also receive a ramp period of 2 months to adjust to commission earnings.

Closing Date: Open

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